About Ping Store
What kind of products does Ping Store specialize in?
We specialize in premium Ping golf equipment including clubs (drivers, fairway woods, hybrids, iron sets), golf accessories (bags, gloves, headcovers), and performance golf apparel (base layers, belts, headwear). We cater to all golfers including left-handed players and juniors.
Where is Ping Store located?
Our headquarters are located at 1359 Cambridge Court, Mesa, US 85205. We ship globally (excluding some Asian and remote areas).
Ordering & Account Questions
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders and save preferences.
Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days). Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95
2. Free Shipping (15-25 business days via EMS) – For orders over $50
1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95
2. Free Shipping (15-25 business days via EMS) – For orders over $50
How long does order processing take?
Most orders are processed within 1-2 business days. During peak seasons, processing may take slightly longer.
Do you ship internationally?
Yes! We ship Ping golf equipment worldwide, except to some Asian countries and remote areas. Contact us at [email protected] to check availability for your location.
How are golf clubs packaged for shipping?
All Ping products are packaged with protective materials, secure boxing for club heads, water-resistant wrapping, and clear customs labeling. We treat your equipment with the same care we’d want for our own.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions.
Returns & Exchanges
What is your return policy?
We offer a straightforward 15-day return policy from the date of delivery. Items must be in original condition with all packaging.
How do I initiate a return?
Contact our customer service team at [email protected] to start the return process. We’ll provide return instructions and address any questions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Product Questions
Do you offer left-handed golf clubs?
Yes! We carry a selection of specialized left-handed golf clubs to meet every player’s needs.
What’s the difference between golf gloves and regular gloves?
Our Ping golf gloves are specifically designed for optimal grip, flexibility, and durability during play, with premium materials that withstand the rigors of the game.
How do I know which club is right for my game?
Our product descriptions include detailed specifications. For personalized recommendations, email our golf experts at [email protected].
Do you offer junior golf clubs?
Yes, we carry properly fitted junior clubs to help young golfers develop their skills with quality equipment.
Still Have Questions?
Our golf equipment experts are always happy to help! Contact us at:
Email: [email protected]
Mailing Address: 1359 Cambridge Court, Mesa, US 85205
Email: [email protected]
Mailing Address: 1359 Cambridge Court, Mesa, US 85205
At Ping Store, we’re as passionate about your game as you are. That’s why we’ve designed every aspect of our service – from premium products to reliable delivery – to help you play your best.