At Ping Store, we stand behind our premium golf equipment with the same confidence we put into every club we craft. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with peace of mind.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, with tags attached, and in original packaging). Some specialized golf equipment may have different requirements (see exceptions below).

Non-Returnable Items:

For safety and hygiene reasons, the following cannot be returned:

  • Golf Gloves (due to personal fitting requirements)
  • Headwear (for hygiene reasons)
  • Custom-fitted golf clubs (including left-handed and junior clubs)
  • Any items not in original condition

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Ping Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– [Product Name]
– [Quantity]
– [Reason for Return/Exchange]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Item

Once approved, securely package your item(s) in the original packaging with all accessories and documentation. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your return to our facility at:

Ping Store Returns
1359 Cambridge Court
Mesa, US 85205

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request email. We’ll process your exchange once we receive the original item.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Please mark the package as “Returned Goods” to avoid customs charges

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Questions?

Our customer service team is here to help with any return questions. Contact us at:

Thank you for choosing Ping Store – where your satisfaction is as important as your golf game.